| Q. | How fast is it? |
| A. | Incredibly fast! MyACTV is up to 50 times faster* than a 28.8K
modem!
A 3.5MB file could take more than 16 minutes to download using a typical
dial-up connection, compared to about 10 seconds on MyACTV. It's really
that fast!
*Actual speed will vary. Factors that affect
downstream data speed include: overall network traffic; the computer's
performance and configuration; accessing non-cached or cached data; location and
configuration of the accessed server; performance characteristics of each
component of the data network; the number of users and all users' compliance
with MyACTV's Acceptable Use Policy, available at
http://www.myactv.net/acceptable.html
Upstream data transfer is limited to 256 Kbps. |
 |
| Q. | I already have the service but I need to replace my modem? |
| A. | Once you have purchased a new modem, you will need to call Technical
Support to have the modem provisioned. Please have the HFC MAC address for
the modem which is usually on a sticker on the back or bottom of your cable
modem. |
|
| Q. | What is spyware? |
| A. | Any software that collects information through your Internet
connection without your knowledge and is usually used for advertising
purposes. Spyware is usually bundled as hidden components of freeware or
shareware programs. Once the program is installed, the spyware monitors activity
on the Internet and sends that information to someone else. |
|
| Q. | What are your email server settings? |
| A. | Incoming mail server (POP3): mail.myactv.net
Outgoing mail server (SMTP):
mail.myactv.net |
|
| Q. | What ports do you block? |
| A. | We currently block:
-
tcp port 135
-
tcp port 139
-
udp port 135
-
udp port 139
-
tcp port 1080 |
|
| Q. | Will I be provided with a static or dynamic IP address? |
| A. | Residential service provides a dynamic IP address. Business
class service will receive a static IP address upon request. |
|
| Q. | What is a firewall? |
| A. | A firewall is a software program or hardware device with special security
precautions, used to filter or block outside network
connections. |
|
| Q. | How do I connect a different device to the modem? |
| A. | If you connect a new device
to the cable modem, such as a router or new computer, the modem
must be reset. First, reset the modem by removing the power cord then plugging it
back in, then reboot your computer or router. |
|
| Q. | What does MyACTV do to stop spam? |
| A. | All myactv.net email is filtered for spam (and viruses). Webmail is where
you may adjust your spam settings or see what messages have been filtered. For
more information please review Spam
Control. |
|
| Q. | Do you offer Antivirus software? |
| A. | If you do not have antivirus software installed on your pc at the time of
the modem install, our technicians will install AVG's free antivirus
program at no extra cost.
If you are interested in installing a free antivirus program please visit Helpful
Software. |
|
| Q. | How does the cable connect to my computer?
|
| A. | The cable is connected to a cable modem located next to your
computer. The cable modem is connected to your computer using a
Network Interface Card (NIC) or Universal Serial Bus (USB) port on your
PC. |
|
| Q. | Can I network more than one computer?
|
| A. | Yes. Please check with a computer electronics retailer for home networking
solutions such as hubs or routers. Please note that MyACTV does not
install this equipment nor provide technical support for customer networks.
Note: Hubs require additional IP addresses, a $6.95 fee is charged for
each additional ip address. |
|
| Q. | What do the lights on my cable modem indicate? |
| A. |
| Power |
The power light should always be steady. |
| Receive |
The receive light should be steady when the
downstream signal is confirmed. |
| Send |
The send light should be steady when the upstream
signal is confirmed. |
| Online |
The online light should be steady and indicates
the downstream and upstream signals have been confirmed, and is
searching for an IP address. |
| PC Activity |
The PC Activity light will be steady when it is
connected to a CPE device and will blink when transmitting data. |
| Standby |
The standby light is steady when the modem
is in Standby. | |
|
| Q. | How does MyACTV protect my privacy? |
| A. | We never sell or disclose your email address. For more detail, please
review our privacy
policy. |
|
| Q. | What is webmail? |
| A. | Webmail allows access to your email accounts from any Internet
connection in the world. It also enables you to increase or decrease spam
filtering for your mailbox. |
|
| Q. | How much Webspace can I have? |
| A. | MyACTV gives you 10MB of WebSpace per email account; up to a total of 70MB
per subscription for residential accounts. |
|
| Q. | Are any service contracts required? |
| A. | No, Unlike other high-speed options, you won't have to make a long-term
commitment when you sign up for MyACTV. No contracts. No commitments. No
worries! |
|
| Q. | Do you offer technical support? |
| A. | Yes! We have highly skilled technicians working 24 x 7 to assist you
with any of your internet technical issues. |
|
| Q. | With MyACTV service, do I need an Internet Service Provider(ISP)? |
| A. | No. MyACTV gives you a lightning-fast connection to the Internet, plus
email, WebSpace, and a portal start page. MyACTV gives you everything you need,
and more. |
|
| Q. | Can I move my modem to another room? |
| A. | No. Please contact our Customer Service Department at 301-797-5000 to
schedule a relocate. A fee is required. |
|
| Q. | How do I report Abuse? |
| A. | To submit an Abuse report; including
viruses, unwanted attacks, or spam, please email abuse@myactv.net
Each report must contain the following:
-
Reports must include the full headers and body of the
original email message.
-
Include the IP Address, time and date of the
occurrence, and time zone. |
|
