Selecting Ethernet Adapter

Identifying your Ethernet Adapter:

If you are unsure which adapter to select, click on Start, then click My Network Connections.

Click View network connections.

You should see one or more under LAN or High-Speed Internet:

Look for the word “Connected” and that will identify your Ethernet adapter. (Note: you do not need to change the 1394 driver)

In the picture above, both the “Intel(R) PRO/Wireless…” and the “Broadcom 440x…” adapters are connected.

Select the same adapter in drtcp and enter 1465 in the MTU window, then click save. If you have more than one adapter that is connected, then enter 1465 for each and click save.

We sincerely apologize for the inconvenience. This problem is limited to certain older modems that are having problems with our upgraded systems. We are still investigating an easier fix, but wanted to get this information to you as quickly as possible. If you have any problems, please give us a call at 240-420-4355. We have increased staff on our phones and appreciate your patience as we try and assist all our customers.

Regards,
Antietam Cable Technical Support