Network Status

Current Network Status

Last Updated Status Description
10/13/2014 @ 8:36 am Network Status OK All systems are functioning normally.

 

Incident History

Last Updated Status Description
10/01/2014 @ 8:08 am Partial Outage

Sun outages will occur from 10/5/14 to 10/10/14.

Sun transit outages (sun fades) for geosynchronous satellites occur when the sun crosses the earth's equatorial plane during the spring and fall

equinoxes. At these times, the sun aligns directly behind the satellite relative to the receive antenna, the satellite singal can be overwhelmed by the

enormous amount of thermally generated radio frequency (RF) noise radiated by the sun. This can cause reception interference. During these periods, RF

noises from the sun can briefly and temporarily degrade the signal from any satellite distribution system.

Below are the times that affect some channels we receive from satellites. All times are PM.

1:37 - 1:44  Comcast

1:46 - 1:53  Outdoor Sports Channel

1:55 - 2:02  MLB, Fox News, Fox Sports NG, Reelz, EWTN, DMX

2:49 - 2:56  InDemand Game, Fox Sports

4:08 - 4:15  MASN, Adult PPV, TBN, JCTV

4:17 - 4:24  Disney, MTV, ESPN, History

4:25 - 4:33  AMC, Golf, TNT, Cartoon Network, Starz, Encore, NBC Universal, Bravo, BET, Lifetime

4:34 - 4:41  HD Net, NFL, TNT

4:51 - 4:59  Lifetime, Hallmark, Discovery, TLC

4:58 - 5:06  Encore, Speed, TV Guide, INSP, HBO, Cinemax, Oxygen

5:08 - 5:15  HGTV, Food, Travel, QVC, C-SPAN, Weather

This list is just a sample. More channels can be affected. 

09/30/2014 @ 1:09 pm Partial Outage

We are aware that some areas of Washington County are still without service after last night's storm. Our technicians are working as fast as they can to restore service. We have no ETA at this time.

09/25/2014 @ 2:12 pm Partial Outage

We are currently experiencing outages on several of our standard defintion channels. We are working on getting these channels back up as soon as possible. We have no ETA at this time.

09/19/2014 @ 9:17 am Partial Outage

We are aware that several of our HD and SD channels are off air and/or displaying "One Moment Please". We are working on this issue. We have no ETA at this time.

09/18/2014 @ 8:42 am Partial Outage

Due to maintenance we performed early yesterday morning, some phone customers have lost dial tone but still have internet. Resetting the modem will most likely resolve this issue. Tech support can do this over the phone. These resets can take a few minutes so our hold times are varying.

If you would like to try a reset on your own you do so by taking a pen or similar object and tapping the reset button that is located in a hole on the back of the modem. Once the lights for telephone 1 and telphone 2 stop blinking, you should have dial tone.

09/15/2014 @ 3:52 pm Partial Outage

Due to maintenance we performed early this morning, some phone customers have lost dial tone but still have internet. Resetting the modem will most likely resolve this issue. Tech support and do this over the phone. These resets can take a few minutes so our hold times are varying.

If you would like to try a reset on your own you do so by taking a pen or similar object and tapping the reset button that is located in a hole on the back of the modem. Once the lights for telephone 1 and telphone 2 stop blinking, you should have dial tone. 

08/26/2014 @ 8:25 am Partial Outage

We are currently experiencing intermittent technicial difficulties with our Webmail service when sending email.

We apologize for the inconvenience. We are working with our vendor to get services working properly as soon as possible. 

 

 

07/24/2014 @ 8:09 am Partial Outage

We are currently experiencing outages across Washington County. We are working as fast as possible to restore services. We have no ETA at this time. 

07/18/2014 @ 2:53 pm Partial Outage

On Tuesday July 22nd, we performed an upgrade to our VOD system. Since then some converter boxes have been asking customers to purchase VOD titles that should be free of charge or telilng them that they currently do not subscribe to the required channel package. There is a simple solution to this. We need anyone affected by this to either call into Customer Service or Tech Support or email us. We are receiving many calls so hold times might be longer than normal for some periods throughout the day.

07/17/2014 @ 9:25 am Partial Outage

ATTENTION VIDEO ON DEMAND USERS!

Antietam Cable technicians will perform updates to our Video On Demand system on Tuesday, July 22nd between the hours of 2:00 a.m. and 10:00 a.m. Customers can expect their digital box(es) to reset up to two times during this upgrade. The time it will take for the boxes to reset will be brief and is expected to last a minute or two. Program Guide information will take approximately 30-45 minutes to fully reload. Programs being recorded with a DVR at the time of the box resets will be interrupted.
PLEASE NOTE: You must conclude watching any movie, concert, etc. you have purchased by midnight prior to the maintenance window to avoid losing access to your purchase.

This new system will permit future enhancements and growth of our Video On Demand service, and demonstrates Antietam Cable's commitment to maintaining the highest technical standards in delivering 21st century television to our customers.

If you have any questions, please CLICK HERE or contact our customer care team at 301-797-5000.

Thank you for being our valued customer!