Network Status

Current Network Status

Last Updated Status Description
07/22/2014 @ 8:26 am Network Status OK All systems are functioning normally.

 

Incident History

Last Updated Status Description
07/17/2014 @ 9:25 am Partial Outage

ATTENTION VIDEO ON DEMAND USERS!

Antietam Cable technicians will perform updates to our Video On Demand system on Tuesday, July 22nd between the hours of 2:00 a.m. and 10:00 a.m. Customers can expect their digital box(es) to reset up to two times during this upgrade. The time it will take for the boxes to reset will be brief and is expected to last a minute or two. Program Guide information will take approximately 30-45 minutes to fully reload. Programs being recorded with a DVR at the time of the box resets will be interrupted.
PLEASE NOTE: You must conclude watching any movie, concert, etc. you have purchased by midnight prior to the maintenance window to avoid losing access to your purchase.

This new system will permit future enhancements and growth of our Video On Demand service, and demonstrates Antietam Cable's commitment to maintaining the highest technical standards in delivering 21st century television to our customers.

If you have any questions, please CLICK HERE or contact our customer care team at 301-797-5000.

Thank you for being our valued customer!

07/08/2014 @ 7:15 pm Partial Outage

We are currently experiencing technical difficulty with online bill payment.  Customers are reporting errors when trying to access EasyPay/ View Statement.  We are aware of the problem and working to resolve it as quickly as possible.  We apologize for any inconvenience this has caused.

07/02/2014 @ 4:37 pm Partial Outage

Due to do the severe storm that passed through our area Sunday evening, we are currently experiencing service outages in several areas. We are working as fast as possible to restore service. We have no ETA at this time.

07/02/2014 @ 4:32 pm Partial Outage

We will be conducting an emergency repair between 4am to 7am on the morning of Thursday, July 3rd for the Clear Spring area, near National Pike.  This may include but is not limited to: National Pike, Big Pool Rd, Ernstville Rd, Indian Springs Rd, and surrounding streets.  All services will be affected during this time.  We apologize for any inconvenience this may cause.

05/23/2014 @ 8:41 am Partial Outage

We are currently experiencing technical difficulty with online bill payment.  Customers are reporting errors when trying to access EasyPay/ View Statement.  We are aware of the problem and working to resolve it as quickly as possible.  We apologize for any inconvenience this has caused.

05/22/2014 @ 8:14 pm Partial Outage

We are currently experiencing technical difficulties with the online bill payment.  Customers are reporting errors when trying to access EasyPay/View Statement  We are also experiencing issues with taking payments with credit cards.  Our IVR system at this time is included in this issue.  This service is currently unavailable.  We are aware of the problem and are working to resolve it as quickly as possible.  We apologize for any inconvenience this may cause.

05/21/2014 @ 8:16 am Partial Outage

We are currently experiencing technical difficulty with online bill payment.  Customers are reporting errors when trying to access EasyPay/ View Statement.  We are aware of the problem and working to resolve it as quickly as possible.  We apologize for any inconvenience this has caused.

05/06/2014 @ 2:47 pm Partial Outage

Due to do the storms last night, we are currently experiencing service outages in several areas. We are working as fast as possible to restore service. We have no ETA at this time. 

05/06/2014 @ 10:47 am Partial Outage

We are currently experiencing issues with our Online Bill Pay. We are working on a solution. We have not ETA at this time.