Network Status

Current Network Status

Last Updated Status Description
10/22/2014 @ 9:14 am Network Status OK All systems are functioning normally.

 

Incident History

Last Updated Status Description
10/05/2014 @ 12:22 pm Partial Outage

There is a scam email in circulation right now. It claims to be from Myactv.net but it is not. If you recieved this email please just delete it. DO NOT click on the link provided. Here is the body of the email:

 

Dear User,

Your account has exceeded its megabyte limit and needs to be verified.
Verify within 24hours, to avoid account suspension

Click Here to verify your email account

Thank you for helping us protect you.

myACTV.net

10/01/2014 @ 8:08 am Partial Outage

Sun outages will occur from 10/5/14 to 10/10/14.

Sun transit outages (sun fades) for geosynchronous satellites occur when the sun crosses the earth's equatorial plane during the spring and fall

equinoxes. At these times, the sun aligns directly behind the satellite relative to the receive antenna, the satellite singal can be overwhelmed by the

enormous amount of thermally generated radio frequency (RF) noise radiated by the sun. This can cause reception interference. During these periods, RF

noises from the sun can briefly and temporarily degrade the signal from any satellite distribution system.

Below are the times that affect some channels we receive from satellites. All times are PM.

1:37 - 1:44  Comcast

1:46 - 1:53  Outdoor Sports Channel

1:55 - 2:02  MLB, Fox News, Fox Sports NG, Reelz, EWTN, DMX

2:49 - 2:56  InDemand Game, Fox Sports

4:08 - 4:15  MASN, Adult PPV, TBN, JCTV

4:17 - 4:24  Disney, MTV, ESPN, History

4:25 - 4:33  AMC, Golf, TNT, Cartoon Network, Starz, Encore, NBC Universal, Bravo, BET, Lifetime

4:34 - 4:41  HD Net, NFL, TNT

4:51 - 4:59  Lifetime, Hallmark, Discovery, TLC

4:58 - 5:06  Encore, Speed, TV Guide, INSP, HBO, Cinemax, Oxygen

5:08 - 5:15  HGTV, Food, Travel, QVC, C-SPAN, Weather

This list is just a sample. More channels can be affected. 

09/30/2014 @ 1:09 pm Partial Outage

We are aware that some areas of Washington County are still without service after last night's storm. Our technicians are working as fast as they can to restore service. We have no ETA at this time.

09/25/2014 @ 2:12 pm Partial Outage

We are currently experiencing outages on several of our standard defintion channels. We are working on getting these channels back up as soon as possible. We have no ETA at this time.

09/19/2014 @ 9:17 am Partial Outage

We are aware that several of our HD and SD channels are off air and/or displaying "One Moment Please". We are working on this issue. We have no ETA at this time.

09/18/2014 @ 8:42 am Partial Outage

Due to maintenance we performed early yesterday morning, some phone customers have lost dial tone but still have internet. Resetting the modem will most likely resolve this issue. Tech support can do this over the phone. These resets can take a few minutes so our hold times are varying.

If you would like to try a reset on your own you do so by taking a pen or similar object and tapping the reset button that is located in a hole on the back of the modem. Once the lights for telephone 1 and telphone 2 stop blinking, you should have dial tone.

09/15/2014 @ 3:52 pm Partial Outage

Due to maintenance we performed early this morning, some phone customers have lost dial tone but still have internet. Resetting the modem will most likely resolve this issue. Tech support and do this over the phone. These resets can take a few minutes so our hold times are varying.

If you would like to try a reset on your own you do so by taking a pen or similar object and tapping the reset button that is located in a hole on the back of the modem. Once the lights for telephone 1 and telphone 2 stop blinking, you should have dial tone. 

08/26/2014 @ 8:25 am Partial Outage

We are currently experiencing intermittent technicial difficulties with our Webmail service when sending email.

We apologize for the inconvenience. We are working with our vendor to get services working properly as soon as possible.