Current Network Status
|09/16/2014 @ 9:17 am||All systems are functioning normally.|
|08/26/2014 @ 8:25 am||
We are currently experiencing intermittent technicial difficulties with our Webmail service when sending email.
We apologize for the inconvenience. We are working with our vendor to get services working properly as soon as possible.
|07/24/2014 @ 8:09 am||
We are currently experiencing outages across Washington County. We are working as fast as possible to restore services. We have no ETA at this time.
|07/18/2014 @ 2:53 pm||
On Tuesday July 22nd, we performed an upgrade to our VOD system. Since then some converter boxes have been asking customers to purchase VOD titles that should be free of charge or telilng them that they currently do not subscribe to the required channel package. There is a simple solution to this. We need anyone affected by this to either call into Customer Service or Tech Support or email us. We are receiving many calls so hold times might be longer than normal for some periods throughout the day.
|07/17/2014 @ 9:25 am||
ATTENTION VIDEO ON DEMAND USERS!
Antietam Cable technicians will perform updates to our Video On Demand system on Tuesday, July 22nd between the hours of 2:00 a.m. and 10:00 a.m. Customers can expect their digital box(es) to reset up to two times during this upgrade. The time it will take for the boxes to reset will be brief and is expected to last a minute or two. Program Guide information will take approximately 30-45 minutes to fully reload. Programs being recorded with a DVR at the time of the box resets will be interrupted.
This new system will permit future enhancements and growth of our Video On Demand service, and demonstrates Antietam Cable's commitment to maintaining the highest technical standards in delivering 21st century television to our customers.
If you have any questions, please CLICK HERE or contact our customer care team at 301-797-5000.
Thank you for being our valued customer!
|07/08/2014 @ 7:15 pm||
We are currently experiencing technical difficulty with online bill payment. Customers are reporting errors when trying to access EasyPay/ View Statement. We are aware of the problem and working to resolve it as quickly as possible. We apologize for any inconvenience this has caused.
|07/02/2014 @ 4:37 pm||
Due to do the severe storm that passed through our area Sunday evening, we are currently experiencing service outages in several areas. We are working as fast as possible to restore service. We have no ETA at this time.
|07/02/2014 @ 4:32 pm||
We will be conducting an emergency repair between 4am to 7am on the morning of Thursday, July 3rd for the Clear Spring area, near National Pike. This may include but is not limited to: National Pike, Big Pool Rd, Ernstville Rd, Indian Springs Rd, and surrounding streets. All services will be affected during this time. We apologize for any inconvenience this may cause.