Network Status

Current Network Status

Last Updated Status Description
05/02/2016 @ 8:53 pm Network Status OK All systems are functioning normally.

 

Incident History

Last Updated Status Description
05/02/2016 @ 5:00 pm Partial Outage

We are currently experiencing an issue with our upstream provider.  Customers may experience slow connection to the internet or brief periods of being without service.  We are working to resolve this issue as quickly as possible.  We apologize for any inconvenience that this may cause.

04/11/2016 @ 9:17 pm Partial Outage

We are experiencing an issue with our phone system; customers are unable to reach us at this time.  We are working to resolve the issue as quickly as possible.  We apologize for any inconvenience that this may cause.

04/05/2016 @ 10:49 am Partial Outage

Antietam Cable is experiencing an issue with our Phone System.  We are unable to receive inbound calls from our customers.  We apologize for any inconvienience that this may cause.  We are working to resolve the issue as quickly as possible.

04/02/2016 @ 12:22 pm Partial Outage

Antietam Cable's MyServices customer portal is temporarily unavailable due to a scheduled system upgrade.  Our technical support staff will likewise be unable to perform the majority of MyServices functions while the system is unavailable.  We anticipate this maintenance will be completed by Sunday, April 3, 2016 before 12 noon.    We apologize for any inconvenience.  Thank you.

03/31/2016 @ 10:22 am Partial Outage

Antietam Cable's MyServices customer portal is temporarily unavailable due to scheduled maintenance.  Check back in 1 hour to pay online. If you wish to make a payment immediately, please call our office at 301-797-5000.  Follow the prompts to pay via our automated system, or speak with one of our Customer Care Specialists at no additional charge.  Thank you.

03/30/2016 @ 4:11 pm Partial Outage

Antietam Cable's MyServices customer portal is temporarily unavailable due to scheduled maintenance.  Check back in 1 hour to pay online. If you wish to make a payment immediately, please call our office at 301-797-5000.  Follow the prompts to pay via our automated system, or speak with one of our Customer Care Specialists at no additional charge.  Thank you.

03/30/2016 @ 3:00 pm Partial Outage

Antietam Cable's MyServices customer portal is temporarily unavailable due to scheduled maintenance.  Check back in 1 hour to pay online. If you wish to make a payment immediately, please call our office at 301-797-5000.  Follow the prompts to pay via our automated system, or speak with one of our Customer Care Specialists at no additional charge.  Thank you.

03/29/2016 @ 4:11 pm Partial Outage

Please be advised that we will be performing the following emergency maintenance to the Stingray Audio Channels. Please be aware of the date, and time listed below.

Maintenance Date to Be Performed: Wednesday, March 30th, 2016

Maintenance Start Time: [03/30/16 02:00 AM ET]
Maintenance Stop Time: [03/30/16 02:10 AM ET]

Impact: All Stingray audio channels will be impacted

03/25/2016 @ 8:21 am Partial Outage

Antietam Cable's MyServices customer portal is temporarily unavailable due to scheduled maintenance.  Check back in 1 hour to pay online. If you wish to make a payment immediately, please call our office at 301-797-5000.  Follow the prompts to pay via our automated system, or speak with one of our Customer Care Specialists at no additional charge.  Thank you.

03/05/2016 @ 8:11 am Partial Outage

We are currently experiencing an intermittent issue with our Webmail interface. Customers will see the following error: "Sorry, we were unable to satisfy your request at this time. Please try again in 5 minutes." Our staff is working on this issue, but we have no ETA at this time.

03/01/2016 @ 3:28 pm Partial Outage

Antietam Cable technicians will be performing emergency maintenance on our equipment tomorrow morning, Wednesday, March 2nd, 2016, between the hours of 2:00 am and 5:00 am. Business customers using a static IP may experience a brief outage during this time.


Please be assured that all maintenance activity is to ensure peak performance of your services. We apologize for any inconvenience.  Thank you for your patience as we perform this required maintenance.

Update: Maintenance Completed at 3:30am

01/29/2016 @ 9:02 am Partial Outage

On Janurary 30th from 2:00am EST to 4:00am EST email will be intermittently unavailable. During this time web mail, POP, IMAP, SMTP relay, and inbound mail will be affected. Mail will be queued and continue with delivery when services are restored.