Network Status

Current Network Status

Last Updated Status Description
07/01/2015 @ 11:38 am Network Status OK All systems are functioning normally.

 

Incident History

Last Updated Status Description
07/01/2015 @ 11:14 am Partial Outage

We are currently experiencing an issue at our network level that is causing service outages for phone and internet for some customers. Our technicians are working as fast as possible to restore service. We apologize for long hold time you may exeperience when calling tech support at this time. We have no ETA.

07/01/2015 @ 10:15 am Partial Outage

We are currently experiencing an issue at our network level that is causing service outages for phone and internet for some customers. Our technicians are working as fast as possible to restore service. We apologize for long hold time you may exeperience when calling tech support at this time. We have no ETA. 

06/22/2015 @ 9:15 am Partial Outage

We are still trying to fix all the damage from the storms from over this weeked. This has increased our hold times for tech support. We apologize for the inconvenience.

 

As of 12:00pm our email service has been intermittent. We do have technicians working on it. We have no ETA at this time. 

06/19/2015 @ 11:12 am Partial Outage

We are having intermittent issues with our webmail interface. Logging in may take an abnormal amount of time or may come back with an error message. Our email team is working on the issue, but we have no ETA at this time. 

06/15/2015 @ 2:45 pm Partial Outage

We are currently experiencing a total service outage in the Knoxville area. This is due to our fiber line being cut. We have a crew working on it at this time. We have no ETA as of yet. 

06/09/2015 @ 1:18 pm Partial Outage

We are currently have intermittent issues with our webmail. Some customers can log in but not send messages while other can't log in at all. The issue seems to come and go. Our email department is working on. We have no ETA at this time.

06/04/2015 @ 11:15 am Partial Outage

We are currently experiencing an issue with our Webmail interface. Customers will see the following error: "Sorry, we were unable to satisfy your request at this time. Please try again in 5 minutes." Our staff is working on this issue, but we have no ETA at this time. 

05/18/2015 @ 11:27 pm Partial Outage

Our phone migration maintenance has completed for the majority of our customers.  A very small percentage (< .01%) of devices still require some maintenance.  We will work through these as quickly as possible.  All Internet service is working properly.  If you are experiencing any difficulty with your Internet service, please powercycle your cable modem and computer or router.  The default pin to gain access into the voicemail is 4227.  Please remember to dial *62 from your Digital Phone number in order to start the process for accessing your Voicemail.

If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

We apologize for any inconvenience this has caused.  Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

Please visit http://phone.myactv.net for additional information regarding the phone service.