Network Status

Current Network Status

Last Updated Status Description
02/25/2015 @ 3:06 pm Network Status OK All systems are functioning normally.

 

Incident History

Last Updated Status Description
02/24/2015 @ 2:47 pm Partial Outage

We will be performing system upgrades tomorrow, Wednesday February 25th, between the hours of 1:00AM and 6:00AM. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dialtone after the maintenance window has closed, please press the reset button on the back of the eMTA to restore dialtone.  Please wait a few minutes after resetting to allow the device to power cycle.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/23/2015 @ 4:06 pm Partial Outage

We will be performing system upgrades tomorrow, Tuesday February 24th, between the hours of 1:00AM and 6:00AM. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dialtone after the maintenance window has closed, please press the reset button on the back of the eMTA to restore dialtone.  Please wait a few minutes after resetting to allow the device to power cycle.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/23/2015 @ 8:46 am Partial Outage

We had a network issue this morning that was causing internet and telephone to be out for many of our customers. This issue has been fixed. If you are still missing either service, you can either power cycle or reset your modem and/or router. If that still doesn't work please give tech support a call. We do apologize for the long hold times. 

02/21/2015 @ 1:01 pm Partial Outage

Due to inclimate weather, we are experiencing several outages around Washington County. We currently do not have an ETA on when services will be restored. We apologize for the long hold times you may experience when calling tech support. 

02/19/2015 @ 4:21 pm Partial Outage

We will be performing system upgrades tomorrow, Friday February 20th, between the hours of 2:00AM and 5:00AM. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dialtone after the maintenance window has closed, please press the reset button on the back of the eMTA to restore dialtone.  Please wait a few minutes after resetting to allow the device to power cycle.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/19/2015 @ 10:19 am Partial Outage

We will be performing system upgrades tomorrow Thursday, February 19th, between the hours of 3:00AM and 5:00AM. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dialtone after the maintenance window has closed, please press the reset button on the back of the eMTA to restore dialtone.  Please wait a few minutes after resetting to allow the device to power cycle.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/19/2015 @ 8:55 am Partial Outage

We are aware of many customers without phone or internet since early this morning. Your modem may look like its online, but you can not reach the internet. We are working to fix this issue as fast as possible. We have no ETA at this time.

02/18/2015 @ 4:03 pm Partial Outage

We will be performing system upgrades tomorrow Thursday, February 19th, between the hours of 3:00AM and 5:00AM. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dialtone after the maintenance window has closed, please press the reset button on the back of the eMTA to restore dialtone.  Please wait a few minutes after resetting to allow the device to power cycle.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/17/2015 @ 4:28 pm Partial Outage

We will be performing system upgrades the early morning of Wednesday, February 18th, between the hours of 3am and 5am. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dial tone after the maintenance window has closed, please power cycle your eMTA modem to restore dial tone.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/16/2015 @ 10:57 am Partial Outage

We will be performing system upgrades tomorrow Thursday, February 19th, between the hours of 3:00AM and 5:00AM. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dialtone after the maintenance window has closed, please press the reset button on the back of the eMTA to restore dialtone.  Please wait a few minutes after resetting to allow the device to power cycle.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/11/2015 @ 11:22 am Partial Outage

We will be performing system upgrades the early morning of Wednesday, February 18th, between the hours of 3am and 5am. Interruptions of both Internet and Phone service should be expected during these times. We will do everything in our power to make the interruptions as brief as possible.
We apologize for any inconvenience that you may experience. Please be assured all Antietam Cable maintenance activities are to ensure peak performance and reliability of our network and equipment.

If you experience a loss of dial tone after the maintenance window has closed, please power cycle your eMTA modem to restore dial tone.  If you have any questions or concerns, please don't hesitate to call our local technical support staff at 301-797-5000 or email us at support@myactv.net. Remember, our technical support is FREE and we're here 24x7.

02/11/2015 @ 11:22 am Partial Outage

After the unplanned outage and maintenance from this morning, some phone cusomters have no dial tone. If you do not wish to wait on hold, you can try resetting your Arris Telephony Modem. There is a tiny hole on the back with a button inside. You would just need to tap that button. Once your telephone line 1 and 2 stop blinking your phone service should be restored. If this does not work please give our tech support a call. We apologize for the long hold times.

02/05/2015 @ 8:49 am Partial Outage

We are aware of many customers without phone or internet since early this morning. Your modem may look like its online, but you can not reach the internet. We are working to fix this issue as fast as possible. We have no ETA at this time.

02/02/2015 @ 11:04 am Partial Outage

Last night and early this morning we had two service outages. The first one was an unplanned service outage that affected a lot of customers. The second outage was our planned maintenance that we had sent out the email about. Both of these outage may have caused phone service to remain down after the internet came back up. If you do not wish to wait on hold, you can try resetting your Arris Telephony Modem. There is a tiny hole on the back with a button inside. You would just need to tap that button. Once your telephone line 1 and 2 stop blinking your phone service should be restored.

If this still does not restore your phone service, you will need to speak to tech support. We do apologize for the long hold times.